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Digital strategy

Deliver a goal-to-task map, page priorities, metric definitions and a near-term roadmap. Agree the main customer task before deciding the first pages.

Content planning

Deliver a content inventory, titles, summaries, body structure and ownership. Separate explanation, evidence and action and record missing inputs.

Support and maintenance

Deliver component and account inventories, recovery procedures, support boundaries and update records. Agree response times and third-party costs within the scope.