A practical website year-in-review
List released content, broken journeys and unresolved requests. Separate output counts from improvements to customer tasks, and prioritise the latter in the next planning cycle.
Putting evidence and responsibility into practice
Public communication should distinguish goals, actions and evidenced results. People, clients, recognition and environmental statements require support; imagery alone is not evidence.
Checking the result
Check names, dates, permissions and numerical sources and retain a correction route. Withhold unconfirmed facts while explaining methods and scope concretely.
