Reducing harm and misleading patterns in digital products
Review defaults, cancellation and disclosure for fairness. Make important conditions visible before a decision and avoid obstructive exit journeys.
Putting collaboration into practice
Clear ownership, shared material and decision records support collaboration. Synchronous discussion resolves disagreement while asynchronous records preserve continuity.
Checking the result
Test a real handover for completeness and continuity. State the issue, impact and decision needed instead of giving vague feedback.
