Making supportive communication part of daily work
Provide accessible help without requiring public personal disclosure. Clarify responses and avoid assigning unqualified colleagues professional counselling responsibilities.
Putting collaboration into practice
Clear ownership, shared material and decision records support collaboration. Synchronous discussion resolves disagreement while asynchronous records preserve continuity.
Checking the result
Test a real handover for completeness and continuity. State the issue, impact and decision needed instead of giving vague feedback.
