Six steps to a successful client-agency relationship
Agree inputs, consolidated feedback, decision ownership and acceptance. Explain scope-change impact and cost before implementation.
Putting project delivery into practice
Scope includes pages, content, functions and acceptance methods. Record change impact and decisions, and distinguish demonstrations, tests and released work.
Checking the result
Trace requirements to actual pages or outcomes and check owners and outstanding items. Provide inspectable evidence rather than a bare completion statement.
