Next: Customer journeys
Define customer journeys responsibilities, inputs, collaborators and review outcomes. This page describes a discipline; staffing is agreed for each project.
Other disciplines
CareersContent and design
Service blueprints
Project discipline
Project discipline
Define service blueprints responsibilities, inputs, collaborators and review outcomes. This page describes a discipline; staffing is agreed for each project.
Keep service blueprints requirements, inputs and acceptance evidence together. Explain completed work, open decisions and dependencies at each review.
Preparing the work
Inputs
Service blueprints: goals, existing material and constraints.
Work records
Record decisions, versions and unresolved questions.
Review
Check expectations using working pages or material.
Handover
Supply editable files, explanations and next actions.
Ownership
Agree the actual people and timing for each project.
Agree the actual people and timing for each project.