Designing digital services for older users
Support text resizing, label important actions clearly and allow correction after errors. Observe real tasks instead of treating age as a substitute for usability research.
Putting visual design and experience into practice
Visual hierarchy should match information priority. Typography, imagery and spacing determine what visitors notice first and how they understand the next information.
Checking the result
Compare home and detail pages at the same scale, including long headings, real imagery and mobile order. Connect observations to concrete areas and tasks.
