Organise journeys around customer tasks

Explaining the design of a venue website

Organise journeys around customer tasks
OXOAK / Content and design

Practical notes

1 min read

Explaining the design of a venue website

Analyse event discovery, transport and venue services and explain supporting navigation. Exclude unsupported recognition and growth figures.

Organise journeys around customer tasks

Putting visual design and experience into practice

Visual hierarchy should match information priority. Typography, imagery and spacing determine what visitors notice first and how they understand the next information.

Organise journeys around customer tasks

Checking the result

Compare home and detail pages at the same scale, including long headings, real imagery and mobile order. Connect observations to concrete areas and tasks.