UX: The art and science of problem solving
Record goals, journeys and hesitation before proposing testable changes. Ground decisions in observation rather than internal taste alone.
Putting research and validation into practice
Research records tasks and real difficulties rather than visual preference alone. Retain samples, questions and limits to understand where findings apply.
Checking the result
Observe different participants on the same task and record hesitation, misunderstanding and recovery. Repeat after changes to check that the problem improved.
