Knowledge handover in long client relationships
Maintain a glossary, account ownership and decision history. Verify a handover through a real update task rather than treating a shared folder as proof of continuity.
Putting evidence and responsibility into practice
Public communication should distinguish goals, actions and evidenced results. People, clients, recognition and environmental statements require support; imagery alone is not evidence.
Checking the result
Check names, dates, permissions and numerical sources and retain a correction route. Withhold unconfirmed facts while explaining methods and scope concretely.
